Helpful Movers

Unfortunately, I had terrible experience with them. In the quote I had received there was clearly written that the guys would have removal's equipment (navigation, trolley, piano dolly) and item protection. Nothing of that was in place, the guys had to move all our boxes by hand one by one, slowing down the entire moving. Moreover, our furniture were not protected and, as result, they scratched and damaged some of them. When I complaint about that, sharing clear pictures, the answer I was given was 'it's just a scratch', apparently in their way of working having a scratched cabinet in the living room is normal. Also, when my TV stand was brought in the new house, I noticed some footprint on it, which means they walked on it. After the very first complaint they started to ignore me completely. In addition, I was told they would have wore PPE and covered their shoes or floor to protect the carpet, they did not have any PPE and I had to complaint over the phone to make sure they would have covered the carpet in the new house. As said, no equipment at all, which slowed down the entire moving. If you are looking for a very professional service, avoid this Company at all cost, especially if you don't want to have your furniture scratched and damaged, or if you don't want someone walking on them.

Move size: 1 Bedroom Flat Service cost: £275

I wouldn't even give them one star but there is nothing less. How ridiculous they are. I have booked for my removal today. They confirmed it and they arrived half an hour late and they left without doing the job because they told me that their office have not told them that my flat was on 3rd floor without a lift. They assured me that the company will send one more person to help them and they left. Of course the company never called me back. When I tried to call them it was always an answering machine. I had to vacate my flat today and they left me in a horrible position. This is how professional they are. What a shame! They must ban them from trading.

Service cost: £200

An extremely disappointing job due to an unprofessional Team lead. He appeared to deliberately take longer than the quoted time of 6hrs to only complete the job in 8.5hrs, constantly reminding me that I’ll have to pay for every hour over the designated time. Some furniture was not even moved, tools were left lying all over the house (my tools as they did not bring their own), team lead was on his phone constantly or heading to the shop and tried to charge me additional fees for packaging. Damage was done to some of my furniture as well as to the property itself. The quote of packing and removal was a waste as I ended up having to assist with both tasks which was not part of the agreement. After calling the manager and complaining, I was not charged for any additional packaging or for the additional hours worked Will not use this company again and will certainly not recommend them.

Move size: 3 Bedroom Home Service cost: £780

Helpful Movers quoted me for a 5.5 tonne truck. On moving day we were then told our BBQ and wardrobe would not fit in, and we would need to pay £750 for a second van.

The 5.5 tonne truck quote came from the MD of the company visiting my property and making this assessment based on the furniture we had.

After he made that assessment, we actually threw out a large number of items we didn’t need anymore including chairs and drawers, but still the truck wasn’t large enough on moving day.

The company also provided us two workers when quoting three, and they did not have the equipment quoted such as piano dollys etc.

I have tried to request a partial refund to cover the cost of the items, but have been told no. They have told me “unexpected items” were at our household, but despite me asking several times they have not been able to confirm what they are.

PLEASE AVOID AT ALL COSTS

Move size: 3 Bedroom Home Service cost: £2050

Movers arrived 1 hour 35 minutes late in a van which they could not open, they were so disorganised I missed my flat check in. Ended up moving furniture with them to speed up. The boss Yassif then threatned not to leave my house if I did not pay the qouted amount. I wanted to negotiate due to the awful customer service and the equipment noted on the original quote (unloading trolleys) were never in the van. Yassif and Madi were threatening and did not listen to me over the phone. Avoid at all costs.

Move size: 2 Bedroom Home Service cost: £250

We used Helpful Movers to move a 2 bedroom flat to our new house. During the day the van broke, so we had to wait hours for a solution. Eventually we bought starting cables ourselves to get going. Also the amount was wrongly estimated so we had to drive twice, for which they wanted to charge us a lot. During the move our antique table got severely damaged. 6 weeks later we are still awaiting a response from Helpful Movers to get this solved. The moving men were helpful, but all contractors working for different companies or doing other jobs. Really unprofessional overall. Next time I would pay a little more to get a reliable service.

Move size: 2 Bedroom Home Service cost: £750

Helpful movers were prompt professional and made moving completely stress free.
Administration staff too were most pleasant and efficient.
I was being let down by another company who changed their quotes three times and kept changing the requirements for number of vans.
But once I contacted Helpful movers they promptly supplied one fixed price and promised to move everything with sufficient number of manpower.
On the day of the move we helped too to assist a very friendly staff.
Overall a good company' in my opinion.

Service cost: £575

I was moving from England to Portugal and I have some furniture to be moved. Since the beginning of the process until the delivery at home in Portugal the team at Helpful Movers was amazing in all process. It was a quick and easy process with not many bureaucracies and very straight forward. Since the first contact until I got my furniture delivered it was less than a week. I compared the price with other companies and this was the best. I recommend and will use Helpful Movers in the future again.

Service cost: £350